Get in Touch
Have questions about ETERNA? We're here to help you preserve your legacy.
Contact Information
Headquarters
ETERNA Inc.
251 Little Falls Drive
Wilmington, DE 19808
United States
General: hello@eterna.io
Support: support@eterna.io
Press: press@eterna.io
Phone
+1 (302) 555-ETRN
Mon-Fri 9AM-6PM EST
Support Hours
Premium members have access to 24/7 priority support.
Global Presence
ETERNA serves customers worldwide with data centers in:
Frequently Asked Questions
How does the Heartbeat system work?
We periodically check in with you via email or SMS. If you don't respond within your configured window, we contact your trusted contacts before releasing any content.
Is my data encrypted?
Yes, all sensitive data is encrypted using industry-standard AES-256 encryption. Premium users get end-to-end encryption for vault contents.
Can I cancel my subscription anytime?
Absolutely. You can cancel anytime from your account settings. Your content remains accessible until the end of your billing period.
What happens to my data if ETERNA shuts down?
We have contingency plans in place. Users would receive advance notice and the ability to export all their data before any service discontinuation.